Returns & Exchanges

We want you to feel confident about the products you purchase from us. If something isn’t quite right, we’re here to help.

In-Store Returns & Exchanges

We accept returns or exchanges on unopened, unused products within 14 days of purchase with the original receipt.

Returns are issued as store credit or product exchange.

Requirements:

• Products must be in original, unopened condition

• A valid receipt is required

• Returns without a receipt cannot be processed

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Opened or partially used products

• Refrigerated items

• Personal care items that have been opened

• Clearance or final-sale items

Online Purchases

Online orders follow our online store’s return policy and must be processed through the website where the order was placed.

Please visit our online store’s return page or use the link in your digital receipt to start a return request.

Product Concerns or Reactions

If you experience a product issue or reaction, please contact us as soon as possible. We will work with you and the manufacturer to find the best resolution, which may include a replacement or store credit depending on the situation.

Need Support?

If you’re unsure whether your item qualifies for a return or exchange, we’re happy to help.

Phone: 250-751-2919
Visit: Either of our Nanaimo locations
Online: Use our Contact Us page to reach out